Terms and Conditions

Last Updated: [Insert Date]

Welcome to Formulators Haven (“we,” “our,” or “us”).
By using our website www.formulatorshaven.com or purchasing our products and services, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our website, placing an order, or engaging our services.

1. About Formulators Haven

Formulators Haven provides:

  • Cosmetic and skincare raw materials and packaging.

  • Lab space hire for production and research.

  • Cosmetic formulation training for entrepreneurs and individuals.

  • Product development and formulation consultancy.

All our materials and services are intended for cosmetic and personal care formulation purposes only, not for medical use.

2. Acceptance of Terms

By accessing or using our website and services, you:

  • Confirm that you are at least 18 years old.

  • Agree to follow these Terms and Conditions, along with our Privacy Policy and any other guidelines posted on our website.

  • Acknowledge that Formulators Haven reserves the right to update these Terms at any time, and continued use after updates constitutes acceptance of the revised terms.

3. Product Information

We strive to provide accurate descriptions and images of our products. However:

  • Product colours, textures, and scents may vary slightly due to natural variations in raw materials.

  • The information provided about each product (such as usage, shelf life, or formulation suggestions) is for educational purposes only and not intended as medical advice.

  • It is your responsibility to test each ingredient for compatibility and suitability before use in your formulations.

4. Orders and Payments

  • Orders can be placed through our website, via WhatsApp, or in-store.

  • Prices are listed in Kenyan Shillings (KSh) and are subject to change without prior notice.

  • Payment must be made in full before order dispatch or service delivery.

  • Accepted payment methods include bank transfer, M-Pesa, or debit/credit card.

  • Once payment is made, an order confirmation will be issued via email or SMS.

5. Shipping and Delivery

  • We deliver locally and internationally using reliable courier partners.

  • Shipping fees are calculated based on weight, location, and delivery method.

  • Delivery timelines are estimates and may vary due to factors beyond our control (e.g., courier delays, customs checks).

  • International customers are responsible for customs duties, taxes, and import regulations in their country.

  • Risk of loss or damage passes to the customer once goods are handed over to the courier.

6. Returns and Refunds

Due to the nature of our products (cosmetic raw materials and consumables):

  • Returns are not accepted unless the product is defective or damaged during delivery.

  • To qualify for a refund or replacement, report the issue within 48 hours of delivery and provide supporting photos or videos.

  • Approved refunds will be processed via the original payment method within 7–14 business days.

  • Training fees, consultation deposits, or lab hire bookings are non-refundable once confirmed, except under exceptional circumstances.

7. Laboratory Space and Training

Lab Space Hire

  • Users must book in advance and follow all hygiene and safety protocols.

  • Any damages to equipment or facilities caused by negligence will be charged to the user.

  • No hazardous or prohibited substances are allowed in the lab.

Training and Workshops

  • Participants must attend scheduled sessions on time.

  • Course content is the intellectual property of Formulators Haven and cannot be reproduced, shared, or resold.

  • Certificates of completion are issued only to participants who meet the course requirements.

8. Consultancy Services

  • Formulation consultancy is offered to assist clients with product development.

  • All recommendations are based on professional knowledge and provided in good faith.

  • Clients are responsible for regulatory compliance, stability testing, and product registration of their finished products.

9. Intellectual Property

  • All website content, including text, images, logos, and training materials, is owned by Formulators Haven or licensed to us.

  • You may not reproduce, distribute, or use any content without written permission.

  • Unauthorized use may result in legal action.

10. Limitation of Liability

  • We are not liable for any losses, damages, or injuries resulting from the use or misuse of our materials, information, or services.

  • It is the customer’s responsibility to verify product safety, compatibility, and performance.

  • Our total liability for any claim shall not exceed the total amount paid for the product or service in question.

11. Privacy and Data Protection

  • We collect and store customer data only for business purposes (order processing, communication, or marketing).

  • Your personal information will not be sold or shared with third parties, except as necessary for service delivery.

  • Please review our Privacy Policy for more details on data handling.

12. Force Majeure

We shall not be held liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Kenya.
Any disputes shall be resolved amicably, and if unresolved, referred to the competent courts in Nairobi, Kenya.

14. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:

Formulators Haven
📍 Shop 55, Jeevanjee Gardens Shopping Mall, Nairobi, Kenya
📍 Laboratory: Information House, 1st Floor, Left Wing Room F10, Opposite Quickmart Afya Centre
📧 Email: formulatorshaven@gmail.com
📞 Phone: +254 714 201 647 / +254 741 813 837 / +254 740 139 016 / +254 797 732 620
🌐 Website: www.formulatorshaven.com

Main Menu