Policies for Formulators Haven

(“we”, “us”, “our” refers to Formulators Haven)

1. Introduction

Formulators Haven supplies raw materials for organic cosmetics (face serums, toners, lotions, creams, hair-products, lip care, sunscreen) and offers laboratory space hire, formulation training and consultancy services. formulatorshaven.com+1
These policies govern how we operate: ordering, payments, shipping/delivery, returns, data/privacy, and use of our services. By using our website and services, you agree to these.

2. Ordering & Payment

  • Orders can be placed via our website and/or via WhatsApp as indicated on our site. formulatorshaven.com+1

  • We accept payment methods as indicated at checkout (e.g., bank transfer, mobile money, card).

  • All prices shown are in Kenyan Shillings (KSh) unless otherwise specified.

  • You agree to provide accurate billing and shipping details. We are not responsible for delays or charges due to incorrect information.

3. Shipping & Delivery

  • We deliver raw materials (including internationally via DHL) and also locally. formulatorshaven.com

  • Delivery times may vary depending on stock availability, shipping source and destination.

  • Customers are responsible for any customs duties, import taxes, or other fees for international delivery.

  • We endeavour to pack products safely (raw materials, butters, powders etc) but cannot always control external shipping damage; please inspect upon receipt and report damage within ___ days.

4. Laboratory Space Hire, Training & Consultancy

  • We offer laboratory space hire for formulators (production up to ~100 kg per batch) with equipment such as industrial mixers, dispensing machines, sealers, shrink-wrapping. formulatorshaven.com

  • Training: We provide formulation training for skincare and haircare entrepreneurs. A training catalogue is available upon request. formulatorshaven.com+1

  • Consultancy: We offer product development consultancy for brands/entrepreneurs.

  • Booking and payment: For services such as lab hire or training, you must book in advance; payment terms will apply (deposit, cancellation policy).

  • Cancellation and rescheduling: If you cancel/reschedule, please notify us at least [X] days in advance; otherwise [insert cancellation fee or policy].

5. Returns, Refunds & Exchanges

  • Because we supply raw materials (food-/cosmetic-grade butters, powders, extracts) and perishable or specially sourced substances, we generally do not accept returns unless the product is defective, damaged in transit, or materially different from its description.

  • If you receive a damaged or incorrect item, please contact us within [e.g., 48] hours of receipt with photo evidence. If approved, we will offer a replacement or refund.

  • Finished goods or training slots may have separate refund policy (for example, training less than [X] days prior may be non-refundable).

  • For lab-space hire: If you cancel with fewer than [X] days notice, you may forfeit deposit or be subject to a cancellation fee.

6. Quality & Use of Materials

  • We source raw materials globally and commit to providing quality materials. Customers must perform their own checks and suitability for their intended use. formulatorshaven.com+1

  • You certify that you are a formulated cosmetics professional or an entrepreneur using the materials at your own risk; you are responsible for compliance with any regulatory requirements in your jurisdiction (for example, for cosmetic products you manufacture and sell).

  • Our materials are for cosmetic formulation, haircare, skincare, candle‐making and DIY ventures. formulatorshaven.com+1

  • We do not guarantee that materials will be suitable for every formulation or guarantee regulatory approval of your finished product.

7. Intellectual Property

  • All content on our website (images, text, logos) is our property (or our licensors’) and may not be reproduced without our written permission.

  • If you purchase training materials or attend training, the materials provided are for your personal use and not for resale or sharing unless permitted.

8. Privacy & Data Protection

  • We collect personal data such as name, contact information, shipping address, payment information as required to fulfil orders or services.

  • We will comply with applicable data protection laws in Kenya or any jurisdiction relevant to you.

  • We will not sell your personal data to third parties. We may share data with shipping providers or payment processors as required to fulfil your order.

  • For marketing communications: If you subscribe to our newsletter, you may receive promotional emails; you can opt-out any time by unsubscribing.

  • We retain records for as long as needed for our business operations, legal compliance and for customer service.

9. Limitation of Liability

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential losses arising from use of our materials, services or products (including business losses, lost profits, formulation failures, regulatory issues).

  • Our liability for direct loss in respect of any order shall not exceed the amount paid by you for the relevant goods or service.

  • We supply materials “as is” and you assume all risk associated with their use.

10. Governing Law & Dispute Resolution

  • These policies and any contract between you and us shall be governed by the laws of Kenya.

  • Any dispute arising shall be resolved by negotiation in good faith; if unresolved, then submit to the courts of Kenya (or any agreed alternative dispute resolution mechanism).

11. Changes to Policies

  • We may update these policies from time to time (for example, to reflect changes in our business or legal/regulatory environment).

  • We will post any changes on our website and indicate the date of last update. Your continued use of our website and services after changes means you accept them.

12. Contact Information

If you have any questions about these policies or our services, please contact us at:

Notes & Recommendations

  • You may want to add a “Refunds for Services” section if lab hire/training have special terms.

  • Clearly define timeframes (e.g., “within 48 hours”, “X days notice for cancellation”) — fill those placeholders.

  • Consider adding a “Shipping Costs” or “Duty & Customs” subsection to clarify: international shipping responsibilities.

  • If you collect any sensitive information (health/medical or business-customer data), you may need a more detailed privacy policy compliant with Kenyan Data Protection Act.

  • If you supply finished products (rather than just raw materials) consider adding disclaimers about product use, patch testing, allergic reactions, etc.

  • Consider including “Force Majeure” clause (events beyond our control).

  • Add “Effective Date” and “Last Updated” date at top of policy page.

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